“Fix Systems, Not People”
I haven’t been able to attend this year’s #RealCollege conference, but I’ve been following it on Twitter, and I was struck by a line there delivered by DeRionne Pollard, the President of Montgomery College. She implored reformers to “fix systems, not people.” She’s right, and it sounds easy. It isn’t. You’d think that a focus on systems, rather than people, would be an easy sell. A focus on systems suggests that many of the issues a college faces can be solved by the people already there. It allows for the acknowledgement that most of those people are hardworking, well-meaning, and professional. In a sense, it lets incumbents off the hook. You’d think that would be popular. Often, though, those discussions fall flat. They fall flat for a few interconnected reasons. The most basic, and frustrating, is the inability to see those systems in the first place. “Why can’t students get to class on time?” Well, why assume that all students have reliabl...